Apply for HEAP

Temporary Assistance and SNAP (formerly known as Food Stamps) households generally receive their Regular HEAP grant automatically through their case. Payments to households that pay for heat separate from their rent are sent to the heating vendor. Payments to households that have their heat included in their rent are paid directly to the household.

You can apply for regular HEAP

Online at www.mybenefits.ny.gov
By mailing a completed HEAP application to 421 Montgomery St 3rd floor Syracuse, NY 13202
In person at 421 Montgomery St 2nd floor Syracuse, NY 13202. The Office is open Monday through Friday 8am-4pm.

Individuals 60 or over, disabled that do not have an emergency may contact the Office of Aging at (315) 435-2362 for assistance applying.

To apply for Emergency HEAP, you must contact the call center at (315) 435 – 2700

If you would like to upload your documents using the above mentioned app, please read the information provided in this link and then upload your documents as a secure means of efficiently providing documents to DSS. The app is available in both the Apple App store and the Google Play store.