Child Support

The Bureau of Child Support Services assists custodial parents and their children to locate absent parents, establish paternity, obtain support for their children, and enforce the terms of both the Family and Supreme Court orders of support.

The Child Support Helpline (CSH) is available Monday–Friday, 8:00 AM–7:00 PM.

How to Apply

Here are our most commonly used forms.

Child Support Enrollment Form (Application)
Additional Child Information (Application)
- *To be completed when the Applicant has more than two (2) children with the Other Party named in this application.
Acknowledgment of Parentage

If you would like to email us documents, please read these instructions and send your documents to the email address: ChildSupportDocs@dfa.state.ny.us

SUPPORT COLLECTION UNIT:
421 Montgomery Street, 4th Floor
Syracuse, N.Y. 13202
Phone: 1-888-208-4485
Hours: Monday-Friday 8:00 am. – 4:00 pm

If you receive support payments and need to change your address or report a lost check, you should call the Support Collection Unit at 1-888-208-4485.

Ways To Pay Your Child Support
Employers and Child Support Infographic
Child Support Infographic

Other Resources

Additional child support information can be found on the New York State Child Support Website by clicking on the following link: childsupport.ny.gov . This website also provides the e-mail address for the Onondaga County Bureau of Child Support Services.

Ways To Pay Your Child Support
Employers and Child Support Infographic
Child Support Infographic

Enrolling for Child Support Services

If you want to check on payment amounts, payment dates, or the dates child support checks were mailed, you should call the New York State Child Support Information Line at 1-800-846-0773. This number is available 24 hours a day, 7 days per week.

*You will need to provide your Social Security Number and Personal Identification Number (PIN) to access information.

If you are ordered to make support payments and want to file a petition or check on a court date, you should call the Onondaga County Family Court at (315) 671-2000.