Frequently Asked Questions

For additional assistance, please call the following

Administrative Services/Commissioner’s Office: (315) 435-2985
Burial Assistance: (315) 748-0437
Child Care Assistance: (315) 435-5683
Child Support Services: 1 (888) 208-4485
Fair Hearings: (315) 435-2843
Home Energy Assistance Program (HEAP): (315) 435-8295
Investigations Unit: (315) 435-3675
Liens: (315) 435-3650
Medicaid: (315) 435-2928
Repayment Agreement: (315) 435-3672
Supplemental Nutrition Assistance Program (SNAP): (315) 435-2700
Temporary Assistance (TA) Employment Program: (315) 442-3242
Temporary Assistance (TA) Intake: (315) 435-2825
Temporary Assistance (TA) Undercare: (315) 435-2877

General FAQs
Child Care Time & Attendance (CCTA) Information
Child Support Services Information
Covid-19 Funeral Assistance
Covid 19 Pandemic EBT (P-EBT) FAQ
Day Care General Information
Emergency Broadband Benefit Program Information
HEAP Information
Lifeline Information
Medicaid Tele-Health Fact Sheet
Non-Parent Caregivers Information
SNAP Emergency Allotment FAQ
SNAP FAQ
SNAP Programs General Information
SNAP Work Requirements
Temporary Assistance Employment Services Information
Temporary Assistance (TA) Factsheet

Helpful Links & Videos
Food Pantries and Meal Sites
Navigating the ERAP Homepage
Sample Voucher
Snap Retailers
Uploading Documents to Your NYS ERAP Application
Understanding the Landlord Portal
Understanding the NYS ERAP Program & Applying for Funding
Using the Tenant Application & Uploading Documents
2020-2021 Onondaga County Employment Plan

Learn More
Accessing Applicant/Recipient Informational Books
Important Changes in the Medicaid Program
What You Should Know About Social Services Programs
What You Should Know About Your Rights & Responsibilities
What You Should Know If You Have an Emergency
Child Care Policy & Billing Manual
Children & Family Services Plan (2017)
Consolidated Plan for Day Care
Department of Social Services-Economic Se c urity Manual
Eviction Help
How to Use Your Benefit Card to Get Supplemental Nutrition Assistance Program (SNAP)
Proposed Class Action Settlement
Proposed Class Action Settlement (Español)
Renting to TA Clients Information Booklet
Social Services Law 143-B
USDA Non-Discrimination Statement