For all Technical & Radio questions, problems or concerns please contact the appropriate group below for assistance.
- Alarm Center / Silent Night
- ANI – ALI Database Issues
- AVL Issues
- CAD (Computer Aided Dispatch)
- Everbridge / NY Alert
- Fire Station Printing
- Mapping / Common Places
- MDT’s (Mobile Data Terminals)
- Netviewer
- Paging / Text Messaging
- Unit Updates (Police/Fire/EMS)
- VOIP Testing / Routing issues
- Wireless Testing / Routing issues
Send an Email to E9-CAD@ongov.net or call 315-435-1446 during business hours
- OCICS Radio System
- Radio alias changes
- Radio Problems
- Radio statistics
- Syracuse FD VHF Alerting
- UHF paging for County fire / EMS
Send an Email to Radio@ongov.net or call 315-435-1468 during business hours
For information on approved radios visit the OCICS – TLMR page on our site
- Emergency Audio Reviews
- Personnel Complaints
- MDT Password Resets
- Day to day operations issues
Call the on-duty shift supervisor
Special Situations – Email e9-premisehistory@ongov.net
Download the Special Situation form
Response Plan inquiries & updates – Email e9-responseplanteam@ongov.net
Policy & Procedure updates – Email e9-policy@ongov.net
Audio Reviews (Non-complaint) – Email e9incidentreview@ongov.net
For any urgent matter, after hours, the on duty shift supervisor may be contacted for assistance.
