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OUR MISSION

The mission of the Onondaga County Department of Emergency Communications is to serve as the critical and vital link between the citizens of Onondaga County and the public safety agencies that serve them.

OUR VISION

The Onondaga County Department of Emergency Communications is a nationally accredited 911 Center that achieves the highest degree of public confidence. Our personnel are recognized for their professionalism, integrity, exemplary customer service, commitment to public safety, leadership and innovation.

We are committed to saving lives, protecting property, assisting the public in their time of need, and ensuring the safety of our first responders through prompt, accurate, impartial, and professional call taking, dispatch and support services.

We have earned the public’s trust and are challenged daily to maintain that trust. Every telephone call, every radio transmission and every service we provide demands our utmost attention and effective response. 

We provide the highest level of customer service to the citizens and public safety agencies that we serve, treating our customers with dignity and respect, while striving to meet their needs.
We effectively manage our resources, with fiscal prudence, in order to ensure an effective public safety response and a financially secure and well-maintained 911 Center and communications infrastructure.

We embrace a future course of change, improvement and challenge focused on accomplishing our strategic goals, including keeping pace with advances in technology that improve interoperability and accessibility to our services; efforts to control escalating operating costs;  replacement of aging or inadequate communications infrastructure; and the all-important sharing of resources. We form integral partnerships with our customers, all levels of county government, neighboring counties, state and federal agencies, and our vendors, and will work together in accomplishing the strategic goals of the Onondaga County Department of emergency Communications.

OUR CORE VALUES

Professionalism
We exhibit conscientious, courteous, and businesslike behavior in the workplace and conform to the highest ethical and technical standards of our profession.

Integrity
We are strongly committed to the highest performance standards, moral and ethical conduct, and truthfulness in all relationships.

Service
We provide quality service in a courteous, efficient, and accessible manner.

Excellence
We consistently strive to demonstrate our professional and technical excellence.

Respect
We treat all persons, including our co-workers and citizens during their time of need, in a fair, impartial, unbiased, dignified, and courteous manner, with respect for individual differences and ethnic and cultural diversity.

Dignity
We treat all citizens with dignity during their time of need.

Pride
We take great pride in our skills, our fellow co-workers, our organization and in our commitment to public service.

Partnership
We value our relationships with others and make quality and transparent decisions in cooperation with our co-workers and customers. 

Accountability
We hold ourselves accountable for our actions and we are accountable to the community for all that we do.