Provider Contacts
| Provider | Phone Number |
|---|---|
| OnPoint Customer Service Unit (Excellus BC/BS) | (800) 796-6747 |
| ProAct Customer Service | (877) 622-8440 |
| ProAct Mail Order | (866) 287-9885 |
| Davis Vision | (800) 999-5431 |
| Aetna | (800) 307-4830 |
| MVP HMO | (888) 687-6277 |
| UMR Dental | (800) 826-9781 |
| Lifetime Benefit Solutions (LBS)– Flexible Spending Claims | (800) 327-7130 |
| Lifetime Benefit Solutions (LBS)– COBRA/Retiree Billing | (877) 359-7840 |
| The Hartford – Long Term Disability | (800) 523-2233 |
| UNUM – Short Term Disability Claims | (800) 375-8226 |
| NYS Retirement System | (866) 805-0990 |
| Onondaga County Employee Benefit Division | (315) 435-3498 |
|---|---|
| Nicole Neilon – Employee Benefits Specialist | (315) 435-3498 ext 4127 |
| Stacy Bach – Employee Benefits Specialist | (315) 435-3498 ext 4155 |
| April Warrick – Employee Benefits Specialist | (315) 435-3498 ext 4130 |
| Excellus/ONPOINT Representative at County | (315) 435-3498 ext 4128 |
| Aflac – Policy Holder Questions | Phone Number |
|---|---|
| John Means- Plan Manager Email: JMeans@GrahamSuddoth.com | (443) 895-1720 |
| Aflac – Claims & General Customer Service: Email:Admin@GrahamSuddoth.com | (443) 797-9482 |