{"id":38,"date":"2021-09-14T15:25:35","date_gmt":"2021-09-14T15:25:35","guid":{"rendered":"https:\/\/onondaga.gov\/ebenefits\/providercontact\/"},"modified":"2024-11-26T17:37:34","modified_gmt":"2024-11-26T17:37:34","slug":"providercontact","status":"publish","type":"page","link":"https:\/\/onondaga.gov\/ebenefits\/providercontact\/","title":{"rendered":"Provider Contacts"},"content":{"rendered":"\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Provider<\/th><th>Phone Number<\/th><\/tr><\/thead><tbody><tr><td><strong>OnPoint<\/strong>&nbsp;Customer Service Unit (<strong>Excellus BC\/BS<\/strong>)<\/td><td>(800) 796-6747<\/td><\/tr><tr><td><strong>ProAct&nbsp;<\/strong>Customer Service<\/td><td>(877) 622-8440<\/td><\/tr><tr><td><strong>ProAct Mail Order<\/strong><\/td><td>(866) 287-9885<\/td><\/tr><tr><td><strong>Davis Vision<\/strong><\/td><td>(800) 999-5431<\/td><\/tr><tr><td><strong>Aetna<\/strong><\/td><td>(800) 307-4830<\/td><\/tr><tr><td><strong>MVP HMO<\/strong><\/td><td>(888) 687-6277<\/td><\/tr><tr><td><strong>UMR<\/strong>&nbsp;Dental<\/td><td>(800) 826-9781<\/td><\/tr><tr><td><strong>Lifetime Benefit Solutions (LBS)<\/strong>&#8211; Flexible Spending Claims<\/td><td>(800) 327-7130<\/td><\/tr><tr><td><strong>Lifetime Benefit Solutions (LBS)<\/strong>&#8211; COBRA\/Retiree Billing<\/td><td>(877) 359-7840<\/td><\/tr><tr><td><strong>The Hartford &#8211; Long Term Disability<\/strong><\/td><td>(800) 523-2233<\/td><\/tr><tr><td><strong>UNUM<\/strong>&nbsp;&#8211; Short Term Disability Claims<\/td><td>(800) 375-8226<\/td><\/tr><tr><td><strong>NYS Retirement System<\/strong><\/td><td>(866) 805-0990<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n<style>.wp-block-kadence-spacer.kt-block-spacer-38_612f50-83 .kt-block-spacer{height:30px;}.wp-block-kadence-spacer.kt-block-spacer-38_612f50-83 .kt-divider{border-top-width:1px;height:1px;border-top-color:#eee;width:80%;border-top-style:solid;}<\/style>\n<div class=\"wp-block-kadence-spacer aligncenter kt-block-spacer-38_612f50-83\"><div class=\"kt-block-spacer kt-block-spacer-halign-center\"><\/div><\/div>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th><strong>Onondaga County Employee Benefit Division<\/strong><\/th><th>(315) 435-3498<\/th><\/tr><\/thead><tbody><tr><td>&nbsp; Nicole Neilon &#8211; Employee Benefits Specialist<\/td><td>(315) 435-3498 ext 4127<\/td><\/tr><tr><td>&nbsp; Stacy Bach &#8211; Employee Benefits Specialist<\/td><td>(315) 435-3498 ext 4155<\/td><\/tr><tr><td>&nbsp; April Warrick &#8211; Employee Benefits Specialist<\/td><td>(315) 435-3498 ext 4130<\/td><\/tr><tr><td>&nbsp; Excellus\/ONPOINT Representative at County<\/td><td>(315) 435-3498 ext 4128<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n<style>.wp-block-kadence-spacer.kt-block-spacer-38_9524fd-85 .kt-block-spacer{height:30px;}.wp-block-kadence-spacer.kt-block-spacer-38_9524fd-85 .kt-divider{border-top-width:1px;height:1px;border-top-color:#eee;width:80%;border-top-style:solid;}<\/style>\n<div class=\"wp-block-kadence-spacer aligncenter kt-block-spacer-38_9524fd-85\"><div class=\"kt-block-spacer kt-block-spacer-halign-center\"><\/div><\/div>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th><strong>Aflac\u00a0<\/strong>&#8211; Policy Holder Questions<\/th><th>Phone Number<\/th><\/tr><\/thead><tbody><tr><td>John Means- Plan Manager&nbsp; Email: JMeans@GrahamSuddoth.com<\/td><td>(443) 895-1720<\/td><\/tr><tr><td><strong>Aflac<\/strong>&nbsp;&#8211; Claims &amp; General Customer Service:&nbsp; &nbsp;Email:Admin@GrahamSuddoth.com<\/td><td>(443) 797-9482<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n<style>.wp-block-kadence-spacer.kt-block-spacer-38_97c92d-00 .kt-block-spacer{height:60px;}.wp-block-kadence-spacer.kt-block-spacer-38_97c92d-00 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